1. Introduction

This Return and Refund Policy applies to all orders placed on the Innoss'B Official website.

By placing an order on the website, the customer accepts the conditions described below.

2. Right of withdrawal

In accordance with applicable regulations, the customer has a period of 14 days from receipt of their order to request a return of a physical product.

To exercise this right, the customer must contact support at:

📩 support@innossbofficial.com

3. Return Conditions

Returned products must be:

• Unused
• Unwashed
• In their original condition
• With their original tags and packaging

Any incomplete, used, damaged, or soiled product may be refused.

4. Non-returnable products

The following products cannot be returned or refunded:

• Concert or event tickets
• Personalized or custom-made products
• Digital products
• Gift cards
• Opened items that cannot be resold for hygiene or safety reasons

Unless otherwise legally required or in case of official event cancellation.

5. Return procedure

Before any return, the customer must contact customer service to obtain the necessary instructions.

The package must be returned to the address provided by support.

Returns sent without prior request may be refused.

6. Return shipping costs

Unless due to our error or a defective product:

• Return shipping costs are the responsibility of the customer
• Initial shipping costs are non-refundable

We recommend using a tracked delivery service.

7. Defective products or order error

In case of a product that is:

• Defective
• Damaged upon receipt
• Incorrect compared to the order

the customer must contact support quickly with:

• Order number
• Description of the problem
• Supporting photos

After verification, a suitable solution may be offered:

• Replacement
• Store credit
• Partial or full refund

8. Refunds

Once the return is received and inspected, the customer will be informed of the acceptance or refusal of the refund.

If the refund is approved:

• It will be processed via the original payment method
• Bank processing times may vary depending on the financial institution

9. Ticketing and events

Event tickets are:

• Non-refundable
• Non-exchangeable

except in cases of:

• Official cancellation of the event
• Applicable legal obligation

In case of event postponement, tickets may remain valid for the new date according to the organizer's conditions.

10. Unclaimed or refused packages

If a package is:

• Refused by the customer
• Unclaimed
• Returned to the sender

processing or reshipping fees may be deducted from any potential refund.

11. Order cancellation

An order can only be canceled if it has not yet been shipped.

Once the order has been shipped, the standard return procedure applies.

12. Policy modification

M SOUL RECORDS LTD reserves the right to modify this Return and Refund Policy at any time.

Modifications take effect upon their publication on the website.

13. Contact

For any questions regarding returns or refunds:

📩 support@innossbofficial.com