Delivery Policy

1. Introduction

This Delivery Policy defines the terms of shipment and delivery of products ordered on the Innoss'B Official website.

By placing an order on the site, the customer fully accepts these conditions.

2. Delivery Areas

We deliver to many countries worldwide.

Available delivery areas are displayed during order validation.

Some destinations may be temporarily unavailable due to logistical, customs, or security constraints.

3. Order Processing Times

Orders are generally prepared and shipped within 1 to 5 business days after payment validation.

Lead times may be extended during peak seasons, exclusive launches, promotions, concerts, public holidays, or exceptional circumstances.

Orders placed on weekends or public holidays are processed starting from the next business day.

4. Delivery Times

Delivery times are indicative and may vary depending on:

The destination country
The carrier
Customs formalities
Peak periods
International logistics conditions

Estimated times:

France and Europe: 2 to 10 business days
International: 5 to 20 business days

These times do not constitute a contractual commitment.

5. Shipping Costs

Shipping costs are calculated based on:

The destination country
The package weight
The chosen delivery method

The exact amount is displayed before order validation.

Free delivery offers may be occasionally proposed.

6. Order Tracking

When tracking is available, a tracking number is sent by email after the order has been shipped.

The customer can track their package directly with the carrier.

7. Customs and Taxes

For international deliveries, customs duties, import taxes, or local fees may be applied by the authorities of the destination country.

These charges remain the sole responsibility of the customer.

M SOUL RECORDS LTD cannot be held responsible for additional costs related to customs formalities.

8. Delivery Address

The customer is responsible for the information provided during the order.

In case of an error in the provided address:

Reshipping fees may be charged
No refund can be guaranteed

9. Delivery Delays

Delays beyond our control may occur, particularly in cases of:

Bad weather
Strikes
Customs controls
Logistical saturation
Force majeure

M SOUL RECORDS LTD cannot be held responsible for these delays.

10. Lost or Damaged Packages

In case of a lost, damaged, or undelivered package, the customer must contact our support service as soon as possible at:

📩 support@innossbofficial.com

An investigation may be opened with the carrier.

Depending on the case, an appropriate solution may be offered:

Reshipment
Credit
Partial or full refund

11. Receipt of Order

The customer is required to check the condition of the package upon receipt.

Any anomaly (open package, damaged product, missing product) must be reported promptly with supporting evidence (photos in particular).

12. Pre-order Products

Some products may be offered for pre-order.

In this case:

The estimated shipping date is indicated on the product page
An order containing a pre-ordered product may be shipped in a single consignment

Pre-order times remain indicative and may change.

13. E-ticket Delivery

E-tickets are sent by email after payment validation.

The customer is responsible for checking:

Their email address
Their spam / junk mail folder

In case of non-receipt, customer support must be contacted promptly.

14. Modification of the Delivery Policy

M SOUL RECORDS LTD reserves the right to modify this Delivery Policy at any time.

The new conditions will apply as soon as they are published on the website.

15. Contact

For any questions regarding deliveries: