Terms and Conditions

1. Purpose

These General Terms and Conditions of Sale (GTC) govern sales made on the Innoss'B Official website, published by M SOUL RECORDS LTD.

Any order placed on the site implies full and complete acceptance of these GTC.

2. Company Information

M SOUL RECORDS LTD

71-75 Shelton Street

WC2H 9JQ, London

United Kingdom

📩 support@innossbofficial.com

3. Products and Services

The website offers, notably:

  • The sale of official merchandise
  • The sale of tickets for concerts and events
  • Products from official Innoss’B brands
  • Services related to booking, collaborations, and events

Products are presented with the greatest possible accuracy. However, minor differences may exist between the visuals and the delivered products.

4. Prices

The prices displayed on the site are indicated in euros (€) or any other currency displayed on the site.

Prices may be changed at any time without notice.

The price applied is that displayed at the time the order is confirmed.

Any delivery costs are specified before payment.

5. Orders

Any order placed on the site constitutes acceptance of the prices and descriptions of available products.

The seller reserves the right to refuse or cancel any order in case of:

  • Suspected fraud
  • Payment issue
  • Incomplete or incorrect information

An order confirmation is sent by e-mail after payment validation.

6. Payment

Payment is made online via the secure payment methods offered on the site.

Transactions are secured by third-party payment providers.

The seller does not store any banking data of users.

7. Delivery

Products are delivered to the address indicated during the order.

Delivery times are indicative and may vary depending on the country, carrier, or exceptional circumstances.

The seller cannot be held responsible for delays attributable to the carrier or to a force majeure event.

8. Ticketing and Events

Tickets sold on the site are:

  • Non-refundable except for official event cancellation
  • Non-exchangeable unless otherwise stated
  • Strictly personal

The organizer reserves the right to modify:

  • The date
  • The location
  • The program
  • The schedule of an event

In case of official cancellation, refund procedures will be communicated to buyers.

9. Right of Withdrawal

In accordance with applicable regulations:

  • Physical products may be subject to a right of withdrawal within 14 days of receipt, except for personalized or opened products that cannot be returned for hygiene reasons.
  • Event tickets, cultural services, and digital content are not covered by the right of withdrawal.

Any request must be sent to:

📩 support@innossbofficial.com

10. Returns and Refunds

Returns must be made in their original condition.

Return costs are borne by the customer unless the seller is at fault.

After receipt and verification of the product, the refund will be made via the initial payment method.

11. Liability

The seller cannot be held responsible for:

  • Improper use of products
  • Temporary interruption of the site
  • Indirect damages related to the use of the site or products

12. Intellectual Property

All content present on the site (logos, visuals, videos, music, texts, brands, products, Innoss’B’s visual identity, etc.) are protected by intellectual property law.

Any reproduction or exploitation without written authorization is prohibited.

13. Personal Data

The collected data is used for:

  • Order processing
  • Customer account management
  • Purchase tracking
  • Service improvement

Data is processed in accordance with GDPR and applicable regulations.

The user has the right to access, modify, and delete their personal data.

14. Modification of GTC

M SOUL RECORDS LTD reserves the right to modify these GTC at any time.

The new conditions will come into effect upon their publication on the site.

15. Applicable Law and Disputes

These GTC are subject to the law applicable in the United Kingdom.

Any dispute relating to their interpretation or execution will fall under the jurisdiction of the competent courts.

16. Contact

For any questions regarding these GTC:

📩 support@innossbofficial.com