Privacy Policy

1. Introduction

This Privacy Policy describes how Innoss'B Official collects, uses, stores, and protects the personal data of its website users.

By using the website, you agree to the practices described in this policy.

2. Data Controller

Personal data collected on the website is processed by:

M SOUL RECORDS LTD

71-75 Shelton Street

WC2H 9JQ, London

United Kingdom

📩 support@innossbofficial.com

3. Data Collected

We may collect the following data:

Personal Information

  • First and last name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed via secure providers)

Technical Information

  • IP address
  • Browser type
  • Device used
  • Navigation data
  • Cookies and similar technologies

Order-related Information

  • Purchase history
  • Tickets purchased
  • Preferences and interactions with the website

4. Use of Data

The collected data is used to:

  • Process orders and payments
  • Deliver products
  • Send electronic tickets
  • Manage customer accounts
  • Provide customer support
  • Improve user experience
  • Send marketing communications (with consent when required)
  • Prevent fraud and secure the website
  • Comply with our legal obligations

5. Legal Basis for Processing

Data processing is based, in particular, on:

  • The performance of a contract
  • User consent
  • Legal obligations
  • The legitimate interest of the company

6. Data Sharing

Data may be shared with third-party service providers necessary for the operation of the website, including:

  • Payment service providers
  • Delivery services
  • Website host
  • Marketing and analytics tools
  • Ticketing services
  • Technical and security providers

    • We do not sell users' personal data.

    7. Data Retention

    Data is retained only for the period necessary for:

  • Order management
  • Compliance with legal obligations
  • Customer relationship management
  • Security and fraud prevention purposes

    • 8. Data Security

    We implement reasonable technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss
  • Alteration
  • Disclosure
  • Misuse

    • However, no system can guarantee absolute security.

    9. User Rights

    In accordance with applicable regulations, users have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to object
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw consent

    • Any request can be sent to:

    📩 support@innossbofficial.com

    10. Cookies

    The website uses cookies to:

  • Ensure its proper functioning
  • Improve user experience
  • Analyze traffic
  • Propose tailored content

    • For more information, please refer to the Cookie Policy.

    11. Third-Party Services

    The website may integrate third-party services such as:

  • Shopify
  • Google Analytics
  • Meta / Facebook
  • Instagram
  • TikTok
  • Secure payment providers

    • These services have their own privacy policies.

    12. International Data Transfers

    Some data may be transferred and stored outside the user's country of residence, particularly via international providers.

    We ensure that these transfers comply with applicable data protection regulations.

    13. Protection of Minors

    The website is not intended for minors without parental authorization.

    We do not knowingly collect personal data about minors without appropriate consent.

    14. Modification of the Privacy Policy

    M SOUL RECORDS LTD reserves the right to modify this Privacy Policy at any time.

    Changes take effect upon their publication on the website.

    15. Contact

    For any questions regarding this Privacy Policy:

    📩 support@innossbofficial.com